Refund & Cancellation Policy

Refund Policy

1. General Rule
  • Fees are non-refundable once cl asses begin. Free trials can be canceled anytime.
2. Partial Refunds (Special Cases Only)
  • 50% refund for:
    • Medical emergencies (with proof)
    • Relocation outside our service areas
  • Full refund if ChessVanguard cancels a program permanently.
3. No Refunds For
  • Missed classes without 24-hour notice
  • Change of mind after attending 2+ sessions
4. Processing
  • Refunds issued within 7 working days to the original payment method.

Rescheduling Policy

1. If ChessVanguard Cancels
  • Class will be rescheduled within 48 hours at the original time, or
  • A mutually convenient new slot will be offered.
2. If Student Cancels
  • 24-hour advance notice required for free rescheduling.
  • Late cancellations forfeit the session.

Other Options

  • Convert unused sessions to credits (valid for 3 months)
  • Transfer remaining classes to another student

Contact: [email protected] for all requests.